Due to the nature of some of our products, we cannot accept returns on the LUXE Sugar Cube collection or any opened tea product. Eligible products include all non-consumables. We are happy to offer a replacement or shop credit for certain circumstances.

Due to the nature of some of our products, we cannot accept returns on the LUXE Sugar Cube collection or any opened tea product. Eligible products include all non-consumables. We are happy to offer a replacement or shop credit for certain circumstances.

You may return or exchange eligible items in new and unused conditions with the original packaging and original box within 15 days of purchase. All items must arrive to our facility in original condition.

When your package is on its way, you will receive an email notification from us including the tracking information for your convenience. 

If you receive a damaged product, please contact us immediately. We are happy to replace in quick amount of time! Please include photos of packaging issue and the received product.

To successfully process your request, report the damage within 48 hours of receiving your shipment to info@teaspressa.com.

Please contact us via email info@teaspressa.com within 15 days of purchasing and we will do our best to help you correct the issue. 

Please include your name, your order number, and any additional information that will help us address your concerns.

We are not responsible for any additional shipping costs for returns or exchanges and items lost in the mail. To help prevent any delay, make sure to collect your return tracking information and insure the package for good measure. Allow 1-7 business days for a refund to post.

Teaspressa is the only authorized seller of its products on Amazon.com. We are aware of other resellers on Amazon. However they are unauthorized and therefore we cannot guarantee that they maintain our high standards in presentation, storing, and shipping of our items. For those reasons, we cannot offer a return policy on purchases made from other unauthorized resellers. If you do experience a problem from an unauthorized reseller please contact us. Please make purchases from our official website or sales channel on Amazon.com.